FREE SHIPPING OVER $120 AUSTRALIA WIDE, FLAT RATE SHIPPING ON ALL INTERNATIONAL ORDERS.
SHIPPING & RETURNS
Shipping Policy
Welcome to Spaghetti Legs Hound Wear! Our shipping policy is designed to provide you with the best possible delivery options. We aim to ensure that you receive your hound coats in a timely manner while keeping the costs reasonable.
We use standard packaging to protect the coats during transit. Our shipping costs are calculated based on the weight and destination of your order.
We appreciate your trust in us and strive to keep you informed throughout the shipping process.
For our Australian orders, we have FREE shipping over $120.00 (under that is $10.95 per order).
For our international orders (Yes, we ship World Wide), we have a flat shipping fee of $20 AUD per order.
Return & Exchange Policy
If you need to exchange your goodies, you can return them to us within 14 days of receiving your order. Items returned outside this period are only accepted if they are faulty.
Please return your products to us in the condition in which they arrived; this means unwashed and free from any fur on both sides of the garment.
Our small business makes a limited number of each style, so we ask that you be mindful of this when you purchase, as we cannot guarantee stock availability. Full-priced items can be returned for an online credit (valid for two years), excluding shipping costs.
Discounted Sale items and Custom-Fit items are non-returnable.
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Return Conditions – Spaghetti Legs Hound Wear must be returned:
Within 14 days of receiving your items.
In the condition that they arrived in.
Unwashed and free from dog fur inside and outside the garment.
How to Exchange Your Hound Wear
Ensure your items meet the above return conditions. Email us at hello@spaghettilegs.com.au with your invoice # number and your exchange request.
Once we receive your item, we will notify you of your online credit or exchange approval or rejection. If approved, your online credit will be issued. If your request is declined, we'll discuss the next steps with you.
Send us your tracking number so we can reserve your requested items (subject to availability and the condition of your items upon their return to Spaghetti Legs).
Include a pre-paid postage satchel for us to post your items in. We’ll provide an invoice for a flat-rate shipping fee if this is not provided. This invoice must be paid before we dispatch your items.
Note: We're not liable for parcels that get lost in transit back to us. We highly recommend using Express Post or parcels with tracking.
If your replacement style is out of stock, we’ll issue you an online credit to find something else from the collection you luv.
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What if I’m returning an item because it’s faulty? We’re really sorry. While we pride ourselves on quality control for each garment, we are only mere humans who sometimes make mistakes. Email us immediately with a description and picture of the fault, and we will work with you to find a solution.
It is the buyers responsibility to ensure care has been taken to order the correct size. Please check the size chart HERE.